Xbox LIVE Operations Architect Eric Neustadter has confirmed via Twitter that Xbox LIVE's Policy & Enforcement Team now provides feedback to players who file complaints, as to whether action has been taken as a result. Players can report any other player who they perceive to be abusive, having inappropriate profile content, or is otherwise violating the Code of Conduct or Terms of Use. Previously complaints could be filed by any user on Xbox LIVE, but that user would receive no indication that anything resulted from it.
While this new policy may help to instill confidence that the system is actually being used to improve the online experience, the example screenshot from Neudstadter's Twitter post shows a generic message that doesn't explain exactly what action was taken, nor which player it was filed against; an important measure to avoid retribution between the two players. The message appears as follows:
Thanks for helping make Xbox LIVE safer for everyone! We took action on one or more of the recent complaints you filed. For more information: www.xbox.com/live/complaint-feedback




